Wyng incident

Some delays in processing outbound integration data flows

Minor Resolved View vendor source →

Wyng experienced a minor incident on October 25, 2024 affecting Salesforce Marketing Cloud Integration and MailChimp Integration and 1 more component, lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 12:01 AM UTC
Resolved
Oct 25, 2024, 08:10 AM UTC
Duration
8h 8m
Detected by Pingoru
Oct 25, 2024, 12:01 AM UTC

Affected components

Salesforce Marketing Cloud IntegrationMailChimp IntegrationOracle Responsys IntegrationWebhook Integration

Update timeline

  1. investigating Oct 25, 2024, 12:01 AM UTC

    We are seeing some delays in processing integration data flows outbound from Wyng to external systems. Customers may notice more integration transactions in a Pending state, and more elapsed time between data being collected by an experience, and the delivery of that data to their customer data API or system. Data collection and storage is not impacted, and operating normally. We are investigating.

  2. resolved Oct 25, 2024, 12:49 PM UTC

    After further analysis, we have determined that integrations are operating normally, and the delays were limited to a customer-specific integration, due to latency of API calls to a specific external system.