Wyng incident

Some customers are unable to access some Experience Metrics

Minor Resolved View vendor source →

Wyng experienced a minor incident on February 4, 2025 affecting Metrics, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 02:31 PM UTC
Resolved
Feb 04, 2025, 06:09 PM UTC
Duration
3h 37m
Detected by Pingoru
Feb 04, 2025, 02:31 PM UTC

Affected components

Metrics

Update timeline

  1. investigating Feb 04, 2025, 02:31 PM UTC

    Some customers are reporting an issue accessing Metrics sub-tabs. The issue is limited to a subset of customers, and does not affect accuracy of metrics or related event processing. Summary metrics continue to work normally. We are currently investigating the issue.

  2. monitoring Feb 04, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2025, 06:09 PM UTC

    This incident has been resolved.