Writer incident

Writer partially impacted due to global internet issues

Major Resolved View vendor source →

Writer experienced a major incident on June 12, 2025, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:30 PM UTC
Resolved
Jun 12, 2025, 09:27 PM UTC
Duration
1h 56m
Detected by Pingoru
Jun 12, 2025, 07:30 PM UTC

Update timeline

  1. monitoring Jun 12, 2025, 07:30 PM UTC

    Writer is currently experiencing an impairment on functionality throughout the application, due to the widespread outage on global internet service providers (GCP).

  2. monitoring Jun 12, 2025, 07:32 PM UTC

    We are seeing some services restored. We are continuing to monitor for any further issues.

  3. monitoring Jun 12, 2025, 07:51 PM UTC

    The issue with our cloud provider, GCP, has been identified, and we are actively working on a resolution. However, we do not have an estimated time for full service recovery at this time. Logins are functioning normally, and the service is accessible. The primary impact is on file uploads and Writer Knowledge Graph operations.

  4. monitoring Jun 12, 2025, 08:39 PM UTC

    We are seeing impacted functionality returning to normal. We expect services to continue to recover to full functionality shortly. We expect performance to be lower than normal as the GCP services return.

  5. monitoring Jun 12, 2025, 09:11 PM UTC

    Our functionality has been restored. GCP cloud services are back to normal. We're continuing to monitor our services to ensure ongoing stability.

  6. monitoring Jun 12, 2025, 09:12 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 12, 2025, 09:27 PM UTC

    The problem with GCP is fixed and our services are back to normal.