Writable incident

Service interruption due to inadvertent configuration change

Critical Resolved View vendor source →

Writable experienced a critical incident on December 2, 2021, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2021, 08:00 PM UTC
Resolved
Dec 02, 2021, 09:45 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 02, 2021, 08:00 PM UTC

Update timeline

  1. resolved Dec 02, 2021, 09:54 PM UTC

    An inadvertent configuration change made by a third party vendor caused a full application outage around 3pm EST. Once the cause was identified and a clean configuration deployed, all systems resumed normal operation. We are extremely sorry for any interruption or inconvenience caused by this. Policies and procedures are being amended to ensure a similar incident can not happen again.