Writable experienced a minor incident on January 9, 2026 affecting Intercom APIs (Help features) and Intercom Chats and Posts (Help features), lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Intercom APIs (Help features)Intercom Chats and Posts (Help features)
Update timeline
- identified Jan 09, 2026, 08:10 PM UTC
A third-party vendor, Intercom, is experiencing a major service outage. This is affecting ability to get Live Support within the Writable app.
- monitoring Jan 09, 2026, 08:54 PM UTC
Intercom has implemented a fix and is monitoring for recovery.
- monitoring Jan 09, 2026, 09:06 PM UTC
Writable Live Support is functional once again, but messaging may be slow as the Intercom service continues to recover. Continuing to monitor as the feature improves.
- resolved Jan 09, 2026, 09:49 PM UTC
Intercom has resolved the incident.