WP Rocket incident

RUCSS 5xx errors

Critical Resolved View vendor source →

WP Rocket experienced a critical incident on January 23, 2024 affecting RUCSS service, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 08:40 AM UTC
Resolved
Jan 23, 2024, 11:17 AM UTC
Duration
2h 36m
Detected by Pingoru
Jan 23, 2024, 08:40 AM UTC

Affected components

RUCSS service

Update timeline

  1. investigating Jan 23, 2024, 10:54 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 23, 2024, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2024, 11:17 AM UTC

    This incident has been resolved. The service was down from 8:40 to 9:10 (UTC) and 10:14 to 10:56 (UTC)