WP Rocket Outage History

WP Rocket had 13 outages in the last 2 years totaling 188h 56m of downtime — averaging 0.5 incidents per month.

There were 13 WP Rocket outages since July 5, 2024 totaling 188h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.wp-rocket.me

Critical December 20, 2025

Rocket Insights page tests can't be processed

Detected by Pingoru: Dec 20, 2025, 03:56 PM UTC
Resolved: Dec 20, 2025, 03:59 PM UTC
Duration: 3m

Affected: Rocket Insights

Timeline · 5 updates

investigating Dec 20, 2025, 09:52 AM UTC

Due to API rate limiting, some of the Rocket Insights tests are failing. We are currently investigating the issue.
investigating Dec 20, 2025, 09:52 AM UTC

We are continuing to investigate this issue.
investigating Dec 20, 2025, 03:56 PM UTC

The issue was solved.
investigating Dec 20, 2025, 03:57 PM UTC

The issue was solved
resolved Dec 20, 2025, 03:59 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 19, 2025

Server downtime

Detected by Pingoru: Sep 19, 2025, 11:53 AM UTC
Resolved: Sep 19, 2025, 12:38 PM UTC
Duration: 44m

Affected: Imagify APIRocketCDN APIRUCSS serviceImagify WebApp

Timeline · 3 updates

investigating Sep 19, 2025, 12:32 PM UTC

Several apps & services are not responding, preventing to use them. Our team is investigating.
monitoring Sep 19, 2025, 12:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 19, 2025, 12:38 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

SaaS features are unstable and requests may fail

Detected by Pingoru: May 20, 2025, 08:32 AM UTC
Resolved: May 20, 2025, 11:26 AM UTC
Duration: 2h 53m

Affected: RUCSS service

Timeline · 4 updates

investigating May 20, 2025, 08:32 AM UTC

We are currently investigating this issue.
identified May 20, 2025, 09:24 AM UTC

The issue has been identified and a fix is being implemented.
monitoring May 20, 2025, 09:25 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 20, 2025, 11:26 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 28, 2025

RocketCDN payment issues for existing customers

Detected by Pingoru: Mar 28, 2025, 04:16 PM UTC
Resolved: Mar 28, 2025, 08:11 PM UTC
Duration: 3h 55m

Affected: RocketCDN API

Timeline · 2 updates

identified Mar 28, 2025, 04:16 PM UTC

We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible. New customers created after March 27th are not impacted.
resolved Mar 28, 2025, 08:11 PM UTC

Our systems were updated to fix the subscription processing issues for existing customers. Existing customers were not able to purchase additional CDN licenses or upgrade their existing subscriptions.

Read the full incident report →

Minor March 7, 2025

Email delivery provider is facing issues to deliver our emails

Detected by Pingoru: Mar 07, 2025, 06:51 PM UTC
Resolved: Mar 12, 2025, 10:37 PM UTC
Duration: 5d 3h

Affected: Imagify Website

Timeline · 4 updates

investigating Mar 07, 2025, 06:51 PM UTC

Emails from Imagify are not sent properly as an incident is ongoing with our email provider. We are in communication with them to solve the issue and restore the functionnality.
identified Mar 10, 2025, 11:29 AM UTC

Our provider is still facing issues. We are working on integrating another provider for emails as a backup.
identified Mar 10, 2025, 02:31 PM UTC

Most transactional emails are now delivered through another provider. We are still fixing an issue with the support contact form.
resolved Mar 12, 2025, 10:37 PM UTC

This incident has been resolved.

Read the full incident report →

Critical December 2, 2024

Servers are returning 5xx errors

Detected by Pingoru: Dec 02, 2024, 08:15 AM UTC
Resolved: Dec 02, 2024, 08:19 AM UTC
Duration: 4m

Affected: Imagify APIRocketCDN APIRUCSS service

Timeline · 3 updates

investigating Dec 02, 2024, 08:15 AM UTC

We are currently investigating this issue.
investigating Dec 02, 2024, 08:19 AM UTC

We are continuing to investigate this issue.
resolved Dec 02, 2024, 08:19 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 19, 2024

Empty zips

Detected by Pingoru: Nov 19, 2024, 04:08 PM UTC
Resolved: Nov 19, 2024, 05:33 PM UTC
Duration: 1h 24m

Affected: WP Rocket Website

Timeline · 2 updates

investigating Nov 19, 2024, 04:08 PM UTC

We are currently investigating an issue where customers downloading zip from the website end up with empty license-data.php files.
resolved Nov 19, 2024, 05:33 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 12, 2024

License validation may fail

Detected by Pingoru: Nov 12, 2024, 09:30 AM UTC
Resolved: Nov 13, 2024, 10:28 AM UTC
Duration: 1d

Affected: WP Rocket Website

Timeline · 3 updates

investigating Nov 12, 2024, 06:31 PM UTC

Some users are impacted by an issue preventing them from validating their license on a freshly installed or updated WP Rocket plugin. We are investigating the issue. You can contact our support team to work around this issue if needed.
identified Nov 12, 2024, 07:32 PM UTC

The issue has been identified and a fix is being implemented.
resolved Nov 13, 2024, 10:28 AM UTC

The fix to resolve the issue has been deployed.

Read the full incident report →

Minor November 6, 2024

RocketCDN iframe is down

Detected by Pingoru: Nov 06, 2024, 12:17 PM UTC
Resolved: Nov 06, 2024, 12:19 PM UTC
Duration: 2m

Affected: WP Rocket Website

Timeline · 2 updates

investigating Nov 06, 2024, 12:17 PM UTC

We are currently investigating this issue.
resolved Nov 06, 2024, 12:19 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 31, 2024

Imagify - Email delivery issue

Detected by Pingoru: Oct 31, 2024, 11:40 AM UTC
Resolved: Oct 31, 2024, 06:17 PM UTC
Duration: 6h 36m

Affected: Imagify Website

Timeline · 2 updates

identified Oct 31, 2024, 01:36 PM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 31, 2024, 06:17 PM UTC

This incident has been resolved.

Read the full incident report →

Critical October 7, 2024

SAAS down

Detected by Pingoru: Oct 07, 2024, 12:02 PM UTC
Resolved: Oct 07, 2024, 12:37 PM UTC
Duration: 34m

Affected: Imagify APIRocketCDN APIRUCSS service

Timeline · 2 updates

investigating Oct 07, 2024, 12:02 PM UTC

Our servers are experiencing an issue that makes incoming requests drop, we are investigating the problem.
resolved Oct 07, 2024, 12:37 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 17, 2024

Infrastructure slowdown

Detected by Pingoru: Sep 17, 2024, 07:00 AM UTC
Resolved: Sep 17, 2024, 08:40 AM UTC
Duration: 1h 39m

Affected: RUCSS service

Timeline · 3 updates

monitoring Sep 17, 2024, 08:14 AM UTC

Some requests could be failing, but impacts seem quite limited.
monitoring Sep 17, 2024, 08:15 AM UTC

We are continuing to monitor for any further issues.
resolved Sep 17, 2024, 08:40 AM UTC

This incident has been resolved.

Read the full incident report →

Major July 5, 2024

New websites cannot be registered

Detected by Pingoru: Jul 05, 2024, 04:00 PM UTC
Resolved: Jul 06, 2024, 02:14 PM UTC
Duration: 22h 14m

Affected: RocketCDN API

Timeline · 3 updates

investigating Jul 06, 2024, 09:34 AM UTC

We are currently investigating this issue.
monitoring Jul 06, 2024, 09:43 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 06, 2024, 02:14 PM UTC

This incident has been resolved.

Read the full incident report →