WP Rocket incident

RocketCDN payment issues for existing customers

WP Rocket experienced a major incident on March 28, 2025 affecting RocketCDN API, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started: Mar 28, 2025, 04:16 PM UTC
Resolved: Mar 28, 2025, 08:11 PM UTC
Duration: 3h 55m
Detected by Pingoru: Mar 28, 2025, 04:16 PM UTC

Affected components

RocketCDN API

Update timeline

identified Mar 28, 2025, 04:16 PM UTC

We’re currently experiencing an issue with our subscription and payment system, which may affect your ability to process payments or manage your subscription. We apologize for the inconvenience and are working to fix it as soon as possible. New customers created after March 27th are not impacted.
resolved Mar 28, 2025, 08:11 PM UTC

Our systems were updated to fix the subscription processing issues for existing customers. Existing customers were not able to purchase additional CDN licenses or upgrade their existing subscriptions.