WorkOS experienced a critical incident on October 20, 2025 affecting Dashboard and SSO and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:17 AM UTC
We are investigating an issue with our API. We apologize for the inconvenience and will share an update once we have more information.
- investigating Oct 20, 2025, 07:35 AM UTC
We are seeing elevated error rates across our services. We will share an update as soon as possible.
- investigating Oct 20, 2025, 07:43 AM UTC
We are aware that one of our upstream providers is experiencing issues. We are continuing to investigate.
- investigating Oct 20, 2025, 08:58 AM UTC
We continue to be impacted by the AWS incident. Engineers are currently investigating options for restoring service despite the AWS incident. We will share an update as soon as possible.
- monitoring Oct 20, 2025, 09:38 AM UTC
Services are recovering with significant improvement. Our team continues to monitor the situation with our upstream provider.
- resolved Oct 20, 2025, 10:06 AM UTC
This incident has been resolved.
- postmortem Oct 24, 2025, 07:47 PM UTC
We’ve published a [post-mortem on the October 20 service disruption](https://workos.com/blog/service-disruption-on-october-20-2025) to our blog, detailing what happened and how we’re strengthening the resiliency of all WorkOS products.