WordPress VIP incident
Elevated temperatures in DFW and increased load in DCA data centers
WordPress VIP experienced a notice incident on October 15, 2026 affecting WordPress VIP (DCA: Ashburn, USA) and WordPress VIP (DFW: Dallas, USA), lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 03:48 PM UTC
WordPress VIP is observing elevated temperatures in our DFW data center. There is no confirmed impact to customer sites at this time. We’re actively monitoring and will provide updates here as more information becomes available.
- monitoring Oct 15, 2026, 03:54 PM UTC
Temperatures in our DFW data center are beginning to stabilise. We continue to monitor closely and will provide further updates as needed.
- monitoring Oct 15, 2026, 04:08 PM UTC
Temperatures in our DFW data center have begun rising again and have exceeded earlier levels. We'll continue to provide updates here as they're available.
- monitoring Oct 15, 2026, 04:09 PM UTC
As a precaution, we are moving sites on Enhanced and higher support packages from our DFW data center to alternate data centers. We expect this to minimize disruption for these sites. Engineers continue to monitor temperatures closely, and we will provide another update when we have one.
- monitoring Oct 15, 2026, 04:12 PM UTC
Some sites hosted in our DFW data center are experiencing intermittent errors. Our engineers are actively working to mitigate the impact, and we'll continue updating here periodically.
- monitoring Oct 15, 2026, 04:27 PM UTC
Temperatures in our DFW data center continue to rise. Some sites hosted there may experience intermittent errors or slower performance. Our engineers are continuously working to minimize the impact, and we'll provide another update as soon as possible.
- monitoring Oct 15, 2026, 05:00 PM UTC
Temperatures in our DFW data center continue to rise. Some sites hosted there may experience intermittent errors or slower performance. Our engineers are continuously working to minimize the impact, and we'll provide another update as soon as possible.
- monitoring Oct 15, 2026, 05:08 PM UTC
Temperatures in our DFW data center remain elevated, and some sites hosted there may continue to experience intermittent errors or slower performance. As a result of moving sites from DFW, our DCA data center is also experiencing increased load, and some sites hosted in DCA may see slower performance.
- monitoring Oct 15, 2026, 05:17 PM UTC
Temperatures in our DFW data center have been decreasing steadily for the past several minutes. Our engineers are monitoring closely, though some sites in DFW and DCA may still experience intermittent errors or slower performance while conditions return to normal.
- monitoring Oct 15, 2026, 05:35 PM UTC
Temperatures in our DFW data center continue to trend downward. Site performance in our DCA data center is improving as load stabilizes. Our engineers continue to monitor DFW temperatures closely, while mitigating impact to customer sites to the extent possible.
- monitoring Oct 15, 2026, 05:53 PM UTC
Temperatures in our DFW data center have been trending downward consistently for approximately 45 minutes. Additional capacity allocated in our DCA data center is also helping affected sites recover. Load remains higher than usual, and some sites in DFW and DCA may continue to see slower performance, which we expect to improve as conditions stabilize and traffic is gradually returned to its usual data centers.
- monitoring Oct 15, 2026, 06:12 PM UTC
Temperatures in our DFW data center have continued to decline steadily for more than one hour. Some sites are still experiencing slower performance in DFW and DCA, and our engineers are monitoring closely and minimizing the impact where possible.
- monitoring Oct 15, 2026, 06:25 PM UTC
The cooling issue in our DFW data center has been resolved. We are gradually returning traffic to its usual data center at a pace that minimizes impact to customer sites. Some sites in DFW and DCA may experience temporarily slower performance while traffic is redistributed. Our engineers continue to monitor closely.
- monitoring Oct 15, 2026, 06:47 PM UTC
We are nearly finished returning traffic to DFW, and temperatures in our DFW data center are now at their lowest point in approximately three hours. Load in our DCA data center is returning to normal levels, and site performance in both data centers continues to improve.
- resolved Oct 15, 2026, 07:17 PM UTC
Traffic redistribution is complete, and site performance in DFW and DCA has returned to normal. The cooling issue in our DFW data center is resolved, and we apologize for any disruption this may have caused. If you continue to experience issues, please don’t hesitate to contact WordPress VIP Support.