Wix incident

RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

Minor Resolved View vendor source →

Wix experienced a minor incident on September 15, 2025 affecting Site Loading, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 12:19 PM UTC
Resolved
Sep 15, 2025, 03:41 PM UTC
Duration
3h 21m
Detected by Pingoru
Sep 15, 2025, 12:19 PM UTC

Affected components

Site Loading

Update timeline

  1. identified Sep 15, 2025, 12:19 PM UTC

    We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

  2. identified Sep 15, 2025, 12:25 PM UTC

    We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

  3. monitoring Sep 15, 2025, 03:25 PM UTC

    We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

  4. resolved Sep 15, 2025, 03:41 PM UTC

    This incident has been resolved.