Wix incident

RESOLVED: Some users may experience delays when contacting Customer Care

Notice Resolved View vendor source →

Wix experienced a notice incident on November 20, 2025 affecting Help Center, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 03:33 AM UTC
Resolved
Nov 20, 2025, 08:32 AM UTC
Duration
4h 59m
Detected by Pingoru
Nov 20, 2025, 03:33 AM UTC

Affected components

Help Center

Update timeline

  1. investigating Nov 20, 2025, 03:33 AM UTC

    We’re working on a solution, try again later.

  2. investigating Nov 20, 2025, 08:30 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 08:32 AM UTC

    The incident has been resolved.