Wisely experienced a minor incident on December 18, 2020 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web) and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2020, 09:56 PM UTC
Wisely is currently experiencing an interruption in service and some users are unable to fully utilize the system. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved. We understand this issue may ruffle some feathers—thank you for your patience while we work on a quick resolution.
- monitoring Dec 18, 2020, 10:12 PM UTC
Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored. If you also receive a carrier pigeon in a few weeks—please disregard the message.
- monitoring Dec 18, 2020, 10:52 PM UTC
The interruption in service remains resolved and our Engineers continue to closely monitor. We have isolated the root cause to be an upstream issue with Amazon Web Services (AWS). Wisely has implemented optimizations to mitigate the impact of this event.
- resolved Dec 19, 2020, 02:55 AM UTC
The Amazon Web Service (AWS) issues have been fully resolved by AWS. Thank you for your patience and partnership while we monitored the issue.