Wisely incident

Wisely Marketing Emails: SendGrid Service Disruption

Notice Resolved View vendor source →

Wisely experienced a notice incident on February 16, 2021, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2021, 11:04 PM UTC
Resolved
Feb 17, 2021, 03:12 AM UTC
Duration
4h 8m
Detected by Pingoru
Feb 16, 2021, 11:04 PM UTC

Update timeline

  1. monitoring Feb 16, 2021, 11:04 PM UTC

    SendGrid's Engineers are currently monitoring issues impacting their customers, including Wisely Marketing Automation clients. The current customer impact includes site errors, latency, and mail send delays for Legacy Marketing Campaigns. Customers may experience intermittent issues with accessing certain sections of new Marketing Campaigns via the UI or API. There are also delays for SMTP and API mail sent. We are monitoring their status page for confirmation that service has been fully restored and will provide one final notice to confirm that service for Wisely users has been restored. Additional information is available on SendGrid's status page: https://status.sendgrid.com/

  2. monitoring Feb 17, 2021, 02:08 AM UTC

    SendGrid engineers have implemented a fix and are now monitoring its performance. They are not expecting any customer impact at this time. Additional information is available on SendGrid's status page: https://status.sendgrid.com/

  3. resolved Feb 17, 2021, 03:12 AM UTC

    SendGrid engineers have validated that their issue has been resolved and all affected services are now fully operational.