Wisely experienced a minor incident on October 10, 2021 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web) and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2021, 12:31 AM UTC
Wisely is currently experiencing an interruption in service and some users are unable to fully utilize the system. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved. We understand this issue may ruffle some feathers—thank you for your patience while we work on a quick resolution.
- identified Oct 10, 2021, 12:43 AM UTC
Wisely's Engineers have identified the issue causing the interruption in service for some users. We are working to resolve as soon as possible. We will continue to provide frequent updates until service is fully restored.
- monitoring Oct 10, 2021, 01:09 AM UTC
The interruption in service is currently being restored for most users. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored.
- resolved Oct 10, 2021, 02:14 AM UTC
The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems for the past 60 minutes. Thank you for your patience while we corrected this issue.