Wisely experienced a notice incident on September 24, 2022 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web), lasting 20h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2022, 10:43 PM UTC
Wisely's Engineers are investigating an issue causing issues with syncing and waitlist displays in the Host App. We are working to resolve as soon as possible. We will continue to provide updates until service is fully restored.
- investigating Sep 24, 2022, 11:52 PM UTC
Wisely's Engineers are still actively investigating the issues with syncing and waitlist displays in the Host App. The system is still accepting waitlists and reservations remotely. To alleviate the impact while we continue working to resolve as soon as possible, we suggest using a single iPad and blocking your remote waitlist and/or reservations until the issue is resolved. If you'd like to block the waitlist and reservation inventory, the following Help Center Articles will walk you through the steps to do so: https://getwisely.zendesk.com/hc/en-us/articles/5026153615515-Blocking-the-Waitlist https://getwisely.zendesk.com/hc/en-us/articles/5026249865883-Reservation-Availability#h_9f4d84e6-b47a-400a-b2f6-d02b2fa59b76 We will continue to provide updates until service is fully restored.
- identified Sep 25, 2022, 12:59 AM UTC
Wisely’s Engineers are still actively investigating the issues with syncing and waitlist displays in the Host App and have identified a way to reduce the impact to operations while they continue to identify the root cause of the issue. We will continue to provide updates until service is fully restored.
- monitoring Sep 25, 2022, 01:38 AM UTC
Wisely's Engineers are still actively investigating the issues impacting the Host App and have implemented changes to reduce the impact to operations and some users may start to see improved performance. We are still working to identify the root cause of the issue and fully restore the services. Thank you for your continued patience.
- monitoring Sep 25, 2022, 02:47 AM UTC
We're still monitoring system stability and looking into the issue impacting the Host app. We will provide additional updates if there are any changes or new findings. We appreciate your continued patience.
- monitoring Sep 25, 2022, 11:46 AM UTC
Wisely's Engineers are still monitoring system stability and looking into the issue impacting the Host app. We will provide additional until the issue is fully resolved.
- monitoring Sep 25, 2022, 11:47 AM UTC
We're still monitoring system stability and looking into the issue impacting the Host app. We will provide additional updates if there are any changes or new findings. We appreciate your continued patience.
- monitoring Sep 25, 2022, 06:06 PM UTC
We continue monitoring the system today and are observing sustained stability. We will provide additional updates if there are any changes or new findings today. NOTE: In some cases, resetting the iPad app cache may be needed.
- monitoring Sep 25, 2022, 07:05 PM UTC
Wisely’s Engineering team stabilized the system yesterday evening and continued monitoring. The issue impacting syncing and waitlist displays is resolved. Note: If you are having lingering issues, please clear your iPad cache. To reset cache: Double-tap the Home button. Quit the Wisely Host app by swiping it up and off the screen. ** This is key step for the reset to work. In the iPad Settings app (grey gear icon), scroll down to "Wisely Host". Toggle the "Reset Cache on Next Launch" switch on (it will turn green). Reopen the Wisely app. We sincerely apologize for the impact and appreciate your partnership while we worked to resolve the issue.
- resolved Sep 26, 2022, 01:46 AM UTC
Wisely’s Engineering team stabilized the system yesterday evening and continued monitoring. The issue impacting syncing and waitlist displays is resolved. Note: If you are having lingering issues, please clear your iPad cache. To reset cache: Double-tap the Home button. Quit the Wisely Host app by swiping it up and off the screen. ** This is key step for the reset to work. In the iPad Settings app (grey gear icon), scroll down to "Wisely Host". Toggle the "Reset Cache on Next Launch" switch on (it will turn green). Reopen the Wisely app. We sincerely apologize for the impact and appreciate your partnership while we worked to resolve the issue.