Wisely incident

Segments and Automations Performance Degraded

Minor Resolved View vendor source →

Wisely experienced a minor incident on May 24, 2023 affecting Guest Data Platform (GDP), lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 07:03 PM UTC
Resolved
May 24, 2023, 08:30 PM UTC
Duration
1h 27m
Detected by Pingoru
May 24, 2023, 07:03 PM UTC

Affected components

Guest Data Platform (GDP)

Update timeline

  1. identified May 24, 2023, 07:03 PM UTC

    We have identified the cause of the issue. Segments and Automations are operating but may operate with out of date data until we resolve the issue.

  2. identified May 24, 2023, 07:42 PM UTC

    We are continuing to implement fixes to restore expected behavior.

  3. resolved May 24, 2023, 08:30 PM UTC

    The system has been restored. All data is up to date. Segments and Automations are working as expected.