Wisely incident

Wisely Service Interruption

Major Resolved View vendor source →

Wisely experienced a major incident on August 7, 2023 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2023, 04:19 PM UTC
Resolved
Aug 07, 2023, 04:39 PM UTC
Duration
20m
Detected by Pingoru
Aug 07, 2023, 04:19 PM UTC

Affected components

Wisely Host iPad App (iOS)Wisely Dashboard (Web)Wisely API

Update timeline

  1. investigating Aug 07, 2023, 04:19 PM UTC

    Wisely is currently experiencing an interruption in service and some users are unable to fully utilize the system. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.

  2. identified Aug 07, 2023, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2023, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2023, 04:39 PM UTC

    The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems. Thank you for your patience while we corrected this issue.