Wisely incident

GDP Event Ingestion Outage

Major Resolved View vendor source →

Wisely experienced a major incident on October 3, 2023 affecting Wisely Host iPad App (iOS) and Automations and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 12:41 AM UTC
Resolved
Oct 03, 2023, 02:01 AM UTC
Duration
1h 19m
Detected by Pingoru
Oct 03, 2023, 12:41 AM UTC

Affected components

Wisely Host iPad App (iOS)AutomationsGuest Data Platform (GDP)

Update timeline

  1. identified Oct 03, 2023, 12:41 AM UTC

    We are experiencing database issues affecting the processing of GDP events. We have identified the issue and working on a fix. You may notice issues attempting to update a guests custom fields.

  2. monitoring Oct 03, 2023, 12:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2023, 02:01 AM UTC

    The issue has been resolved. All systems operating as expected.