Wisely experienced a major incident on February 20, 2021 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web) and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2021, 10:00 PM UTC
Wisely is currently experiencing an interruption in loading reservation and waitlist forms for some clients. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved. We understand this issue may ruffle some feathers—thank you for your patience while we work on a quick resolution.
- identified Feb 20, 2021, 10:28 PM UTC
Wisely's Engineers have identified the issue causing the interruption in web forms for some users. We are working to resolve as soon as possible. We will continue to provide frequent updates until service is fully restored.
- monitoring Feb 20, 2021, 10:37 PM UTC
The interruption in the waitlist and reservation web forms has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored. If you also receive a carrier pigeon in a few weeks—please disregard the message.
- resolved Feb 20, 2021, 11:33 PM UTC
The interruption in the waitlist and reservation web forms has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems. Please note that this did not impact the Google integration for waitlist or reservations. As always, we give a hoot about providing the fastest resolution should there ever be a technical interruption in Wisely's service. Thank you for your patience.