Wisely experienced a major incident on September 5, 2021 affecting Wisely Host iPad App (iOS) and Wisely Dashboard (Web) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2021, 10:39 PM UTC
Wisely is currently experiencing an interruption in service and some users are unable to fully utilize the system. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved. We understand this issue may ruffle some feathers—thank you for your patience while we work on a quick resolution.
- identified Sep 05, 2021, 11:12 PM UTC
Wisely's Engineers have made changes to improve the performance of the applications. We will continue working to resolve completely as soon as possible. We will provide frequent updates until service is fully restored.
- identified Sep 05, 2021, 11:14 PM UTC
We continue to observe performance improvements to the Wisely applications, and we will continue to provide updates until resolved.
- monitoring Sep 05, 2021, 11:52 PM UTC
The interruption in service has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm resolution for all Wisely clients.
- resolved Sep 06, 2021, 12:06 AM UTC
The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems for over 30 minutes. As always, we genuinely give a hoot about providing the fastest resolution should there ever be a technical interruption in Wisely's service. Thank you for your patience.