Wisely incident

SMS Partner Issue - Text Messaging Functionality Impacted

Minor Resolved View vendor source →

Wisely experienced a minor incident on December 10, 2021 affecting SMS Partner (Twilio), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 08:47 PM UTC
Resolved
Dec 10, 2021, 10:35 PM UTC
Duration
1h 47m
Detected by Pingoru
Dec 10, 2021, 08:47 PM UTC

Affected components

SMS Partner (Twilio)

Update timeline

  1. identified Dec 10, 2021, 08:47 PM UTC

    Our Engineers have identified an interruption in our text messaging partner's services which is impacting the reliability of SMS messaging in the Wisely Host Application. We are working with our partner to identify the cause of the issue and will provide updates as they become available.

  2. resolved Dec 10, 2021, 10:35 PM UTC

    Twilio's Engineers have confirmed the issue is now fully resolved and the affected products and services are now operating normally.