Wisely experienced a minor incident on June 28, 2024 affecting Wisely Host iPad App (iOS), lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2024, 02:06 AM UTC
The Engage Host App is currently experiencing an interruption in service and some users are unable to fully utilize the Host App due to a "No Locations Found" error. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.
- identified Jun 29, 2024, 02:30 AM UTC
Our Engineering team has identified the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error. We will continue to provide frequent updates until resolved.
- identified Jun 29, 2024, 03:42 AM UTC
Our Engineering team is still actively working on resolving the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error. We will provide another update once the issue is resolved
- monitoring Jun 29, 2024, 04:18 AM UTC
Our Engineers have implemented a fix to resolve the issue impacting the Host App due ("No Locations Found" error) and functionality should be restored for all users. Our Engineers are monitoring the systems and will provide another update once the issue is resolved.
- resolved Jun 29, 2024, 04:26 AM UTC
Our Engineers have resolved the "No Locations Found" error that was impacting the Host App.