Wisely incident

Engage Dashboard and Host application outage

Major Resolved View vendor source →

Wisely experienced a major incident on August 20, 2024 affecting Wisely Host iPad App (iOS) and Campaigns and 1 more component, lasting 13h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 02:39 AM UTC
Resolved
Aug 20, 2024, 04:06 PM UTC
Duration
13h 26m
Detected by Pingoru
Aug 20, 2024, 02:39 AM UTC

Affected components

Wisely Host iPad App (iOS)CampaignsAutomationsWeb ReservationsWisely Dashboard (Web)Email SendingWisely APIGuest Data Platform (GDP)Google Partner API

Update timeline

  1. investigating Aug 20, 2024, 02:40 AM UTC

    We are currently investigating errors reported with our Engage Dashboard and Host applications. We will provide updates as more information becomes available.

  2. identified Aug 20, 2024, 03:53 AM UTC

    We have identified the root cause of this issue and are working towards a resolution. We will provide updates as more information becomes available.

  3. identified Aug 20, 2024, 06:37 AM UTC

    We are continuing to work towards a resolution for this issue. We will provide updates as they becomes available.

  4. identified Aug 20, 2024, 12:42 PM UTC

    We are continuing to work with our service provider to resolve this issue. We will provide updates as more information becomes available.

  5. monitoring Aug 20, 2024, 03:33 PM UTC

    A fix has been implemented and our systems are in the process of returning to normal functionality. We are monitoring recovery, and will provide further updates as they become available.

  6. resolved Aug 20, 2024, 04:06 PM UTC

    This incident is now resolved. All services have returned to normal operations.