Wisely experienced a minor incident on November 18, 2024 affecting Automations and Wisely Dashboard (Web) and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2024, 09:11 PM UTC
Our Guest Data Platform and CRM latency and performance are degraded. Automations may be delayed, as well as GDP events on the Guest Timeline tool. Engineering has identified the issue and are working to remediate. We will provide further updates as able.
- investigating Nov 18, 2024, 09:28 PM UTC
Engineering has identified the issue and are working to remediate. We will provide further updates as able.
- identified Nov 18, 2024, 09:30 PM UTC
Engineering has identified the issue with delayed Automations and Guest Data Platform events and are working to remediate. We will provide further updates as able.
- identified Nov 18, 2024, 10:40 PM UTC
We are continuing to work on the fix. We are projecting the fix to be live within the next hour.
- monitoring Nov 18, 2024, 11:07 PM UTC
A fix has been implemented and we are monitoring the results. Delayed Automations and Guest Data Platform events are catching up and should be fully resolved.
- resolved Nov 18, 2024, 11:22 PM UTC
Incident is resolved. There are no further delays with Automations, the Wisely/Engage Dashboard, or the Guest Data Platform.