Wisely incident

Engage is experiencing email campaign editor saving issues for some users

Major Resolved View vendor source →

Wisely experienced a major incident on March 10, 2025 affecting Wisely Dashboard (Web), lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 04:07 PM UTC
Resolved
Mar 10, 2025, 04:46 PM UTC
Duration
39m
Detected by Pingoru
Mar 10, 2025, 04:07 PM UTC

Affected components

Wisely Dashboard (Web)

Update timeline

  1. investigating Mar 10, 2025, 04:07 PM UTC

    Olo | Engage is currently experiencing an intermittent interruption in service and some users are unable to save or edit email campaigns. Our Engineers are currently investigating and we will continue to provide frequent updates until resolved.

  2. identified Mar 10, 2025, 04:13 PM UTC

    We’ve identifier an ongoing issue with one of our partners used for our email campaigns. We are seeing less errors at this time, but still investigating.

  3. monitoring Mar 10, 2025, 04:37 PM UTC

    A fix has been implemented by our partner and we are monitoring the results.

  4. resolved Mar 10, 2025, 04:46 PM UTC

    All email campaigns / templates issues are now resolved.