Wise experienced a major incident on October 20, 2025 affecting ✉️ Customer Support, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
✉️ Customer Support
Update timeline
- monitoring Oct 20, 2025, 10:29 AM UTC
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:57 AM UTC
This incident has been resolved.