Wise experienced a minor incident on November 18, 2025 affecting 📱 Mobile App and 📰 Website and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:39 PM UTC
We are currently experiencing issues on our platform due to a third party provider reporting an outage. As a result, some customers might experience issues when using our website or making payments. Our team is already working on a solution. This issue might impact Wise Platform API customers too.
- identified Nov 18, 2025, 02:37 PM UTC
We are aware that some customers are experiencing issues using our mobile apps. Our team continues to monitor the third party service provider outage and will report updates as they become available.
- monitoring Nov 18, 2025, 02:54 PM UTC
A fix has been implemented and we are monitoring the results. We will continue to report updates as they become available.
- resolved Nov 18, 2025, 04:06 PM UTC
This incident has been resolved, all services are operational.