Wise experienced a major incident on December 5, 2025 affecting 📱 Mobile App and 📰 Website and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
📱 Mobile App📰 Website💱 Account💸 Payments💳 Debit Card🔗 API
Update timeline
- investigating Dec 05, 2025, 09:05 AM UTC
We are investigating an issue caused by a third party service provider. As a result customers are having issues accessing our website and using our service. Our team is monitoring the situation.
- monitoring Dec 05, 2025, 09:23 AM UTC
The third party resolved the issue and our service is running normally again. Our team continues to monitor the situation.
- resolved Dec 05, 2025, 09:43 AM UTC
This incident has been resolved.