Wise experienced a major incident on January 15, 2026 affecting 📱 Mobile App and 📰 Website and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
📱 Mobile App📰 Website💱 Account💸 Payments💳 Debit Card🔗 API✉️ Customer Support
Update timeline
- monitoring Jan 15, 2026, 11:21 AM UTC
We are currently recovering from an issue across all platforms (iOS, Android, and web) that has been preventing customers from adding, moving, or sending money. This also impacts our Wise Platform customers too.
- monitoring Jan 15, 2026, 11:28 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 15, 2026, 11:35 AM UTC
The incident has been resolved.