Wise experienced a major incident on January 22, 2026 affecting 📱 Mobile App and 💳 Debit Card, lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 01:47 PM UTC
We have identified an issue that is preventing customers in Malaysia from adding their Mastercard cards to Apple Pay. Our team is working on a fix, and we will continue to provide status updates here.
- identified Jan 22, 2026, 07:47 PM UTC
Our teams continue to work on a fix for this issue. We will continue to provide status updates here.
- identified Jan 23, 2026, 10:18 AM UTC
We have identified that this issue is related to a third-party provider. We are in direct contact with them to resolve the matter. Our team is working on a fix, and we will continue to provide status updates here.
- resolved Jan 23, 2026, 11:07 AM UTC
This issue has been resolved and Apple Pay services for Mastercard users in Malaysia are now fully restored.