Wisdom incident

Document processing failures

Minor Resolved View vendor source →

Wisdom experienced a minor incident on September 10, 2026, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 06:03 PM UTC
Resolved
Sep 10, 2026, 07:41 PM UTC
Duration
1h 37m
Detected by Pingoru
Sep 10, 2026, 06:03 PM UTC

Update timeline

  1. identified Sep 10, 2026, 06:03 PM UTC

    Status: Identified We are currently investigating an issue affecting Document processing uploads. We have identified the root cause and are currently deploying the fix and will monitor and update

  2. monitoring Sep 10, 2026, 06:35 PM UTC

    Status: Monitoring A fix has been implemented for Document processing, and initial tests are looking promising. We are going to continue to monitor for a bit before we mark as resolved

  3. resolved Sep 10, 2026, 07:41 PM UTC

    Status: Resolved The issue is fixed and verified.