WiscNet incident
2271553 | WiscNet hub upgrade failure in Spooner
WiscNet experienced a critical incident on August 19, 2026 affecting Spooner Area School District and Spooner Health System and 1 more component, lasting 14h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2026, 06:53 AM UTC
After WiscNet maintenance 2271553 running software updates on routers the night of August 18 (https://status.wiscnet.net/incidents/pwrqdblz2thc), the device r-spooner-hub failed to come back and will need a hard power cycle or possibly full device replacement. We're coordinating our response as early as possible Wednesday August 19th, updates to follow.
- identified Aug 19, 2026, 04:37 PM UTC
Hello, After investigating further, the device will need to be replaced in Spooner. The anticipated time for repair will be around 4 PM today. Thanks,
- resolved Aug 19, 2026, 09:52 PM UTC
Hello, After the Spooner device replacement, we're seeing services restored. Please reach out if you have questions or concerns. Thank you,