WiscNet incident
2278826 | Argyle School District (400434) - Down
WiscNet experienced a critical incident on August 18, 2026 affecting Argyle School District, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 11:56 PM UTC
The WiscNet NOC has lost access to our device for Argyle School District at 6:27PM CDT 8/18/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0067. If you have any additional questions, please contact WiscNet NOC.
- investigating Aug 18, 2026, 11:57 PM UTC
GLS has ticket 12360578 opened for this case and is pending Layer 1 and power verification.
- investigating Aug 19, 2026, 01:24 PM UTC
Hello, The provider states they are still awaiting on the site to reach out, and provide layer 1 verification. We still observe the onsite device down as well. GLS/TEACH observes High CPU Load alarm on their onsite device, and would like to work with you further to verify layer 1, and take other troubleshooting steps. Please reach out to teach at 866-558-1920. The TEACH ID for this circuit is 0067.
- monitoring Aug 19, 2026, 01:32 PM UTC
Hello, The Provider sent in an update and we seen the site restore at 8:16 AM CT. GLS worked with Richard B at the school to power cycle the Juniper onsite. After power cycling the juniper device, the circuit came back online, but GLS still observes a high CPU load alarm, and is investigating further. They are also holding the ticket for monitoring. We will let you know when the provider has closed the ticket. Kind regards, WISC NET NOC
- resolved Aug 19, 2026, 06:12 PM UTC
This incident has been resolved.
- postmortem Aug 19, 2026, 06:12 PM UTC
The power cycle of GLS Juniper allowed our device to communicate out, and Layer 3 link restore.