WiscNet experienced a critical incident on August 12, 2026 affecting Kiel Area School District and Kewaskum School District and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 02:51 PM UTC
At 9:26 AM The WiscNet NOC has lost access to our device for the following sites: Kiel Area School District Parkview School District Kewaskum School District Sauk Prairie School District Walworth J1 School District Please verify power to your site and the network equipment. We will open a ticket with GLS/Teach tech support and the ticket numbers will be provided shortly. If you have any additional questions, please contact WiscNet NOC.
- investigating Aug 12, 2026, 03:27 PM UTC
GLS/TEACH has opened up tickets with the following sites: Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 These outages are involved in a larger outage that is currently being investigated by GLS/TEACH. If you have any additional questions, please contact WiscNet NOC.
- investigating Aug 12, 2026, 03:40 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2026, 03:49 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2026, 04:00 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2026, 04:01 PM UTC
GLS/TEACH has opened up tickets with the following sites: Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 Oregon School District - 12349640 These outages are involved in a larger outage that is currently being investigated by GLS/TEACH. If you have any additional questions, please contact WiscNet NOC.
- investigating Aug 12, 2026, 06:34 PM UTC
Hello, GLS/TEACH advised they are still attempting to isolate the issue at this time. They continue to troubleshoot. The tickets for each site is listed below: Kiel Area School District - 12349637 Parkview School District - 12349633 Kewaskum School District - 12349638 Sauk Prairie School District - 12349641 Walworth J1 School District - 12349643 Oregon School District - 12349640 If you have any additional questions, please contact WiscNet NOC.
- investigating Aug 12, 2026, 09:38 PM UTC
GLS/TEACH have discovered a fiber cut on their network. They are currently gathering materials and crews so they can begin repairs. There is no ETR at this time.
- investigating Aug 12, 2026, 11:52 PM UTC
Hello, AT&T is still assembling crews and materials for this issue. There is no ETR at this time.
- investigating Aug 13, 2026, 02:11 AM UTC
Hello, We are currently waiting on a new update from AT&T on this issue. We will update you again as soon as we receive new information.
- investigating Aug 13, 2026, 03:53 AM UTC
Hello, We are still waiting on a new update from AT&T on this issue. We will update you again as soon as we receive new information.
- investigating Aug 13, 2026, 10:56 AM UTC
Hello, At this time we are seeing all alarms cleared and services restored. We are currently following up with GLS to confirm the status of the repair. Please reach out with any questions. Thank you,
- resolved Aug 13, 2026, 03:30 PM UTC
This incident has been resolved.
- postmortem Aug 13, 2026, 03:31 PM UTC
Date & Time of Incident: 9:26 AM 8/12/2026 Duration: 933 Technician\(s\): Fue Khang, Julio Calixto, Connor Felton Review Date: 8/13/2026 Brief Summary: Alarms came in at 9:26 AM 8/12/2026. Called GLS and they advised this was due to a larger outage with ATT and their LMP. Later revealed to be a fiber cut on Frontier’s side. Alarms cleared at 12:59 AM CST. Root Cause: Fiber cut on LMP side.