WiscNet incident

Prairie Lakes Library System Site Down | 2261711

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 16, 2026 affecting Prairie Lakes Library System, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 12:19 PM UTC
Resolved
Jul 16, 2026, 06:02 PM UTC
Duration
5h 42m
Detected by Pingoru
Jul 16, 2026, 12:19 PM UTC

Affected components

Prairie Lakes Library System

Update timeline

  1. investigating Jul 16, 2026, 12:19 PM UTC

    Hello, Starting at 7:05 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Due to a policy change on GLS's end we are unable to open a ticket on your behalf. To get a ticket opened GLS can be contacted at 866-558-1920, and use your site ID of 2415. Please reach out with any questions. Thank you,

  2. resolved Jul 16, 2026, 06:02 PM UTC

    This incident has been resolved.

  3. postmortem Jul 16, 2026, 06:25 PM UTC

    **POST-MORTEM TEMPLATE** Date & Time of Incident: 7:05 AM 7/16/2026 Duration: 120 Technician\(s\): Lue Khang, Connor Felton Review Date: 7/16/2026 Brief Summary: Device went down at 7:05 AM. Alarm cleared at 9:05 AM. After checking logs, the device was reconfigured which brought the device back up. Root Cause: Device was reconfigured.