WiscNet incident

[2259404] Rib Lake School District - Router unreachable

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 13, 2026 affecting Rib Lake School District, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 01:31 PM UTC
Resolved
Jul 13, 2026, 04:00 PM UTC
Duration
2h 28m
Detected by Pingoru
Jul 13, 2026, 01:31 PM UTC

Affected components

Rib Lake School District

Update timeline

  1. investigating Jul 13, 2026, 01:31 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Rib Lake School District at 7/13, 8:00 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1427. If you have any additional questions, please contact WiscNet NOC.

  2. resolved Jul 13, 2026, 04:00 PM UTC

    Hello, The Wiscnet NOC observed alarms clear and services restore at 9:39 AM Central.

  3. postmortem Jul 13, 2026, 04:01 PM UTC

    Date & Time of Incident: 7/13/26 8:00 AM Central Duration: 99 Minutes Technician\(s\): Marcus Review Date: 7/13/26 Root Cause: Loss of power Brief Summary: We lost access to the Rib Lake School District router at 8:00 AM Central, after a power cycle the router came back up at 9:39 AM Central.