Wiley Knewton Alta incident

Issue with Knerd.me join course link

Notice Resolved View vendor source →

Wiley Knewton Alta experienced a notice incident on August 16, 2020 affecting Knewton alta, lasting 12h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2020, 12:49 AM UTC
Resolved
Aug 16, 2020, 01:07 PM UTC
Duration
12h 18m
Detected by Pingoru
Aug 16, 2020, 12:49 AM UTC

Affected components

Knewton alta

Update timeline

  1. monitoring Aug 16, 2020, 12:49 AM UTC

    On Saturday, August 15, 2020 at 8:55 UTC, the Knewton team discovered an issue affecting students trying to join courses with the knerd.me link. The Knewton team resolved the issue at 11:30 UTC, but if customers are seeing error messages, we recommend clicking the knerd.me link again after 10 minutes as the changes propagate. We’re sorry for any inconvenience this has caused.

  2. resolved Aug 16, 2020, 01:07 PM UTC

    This incident has been resolved.