Wiley Knewton Alta experienced a major incident on December 13, 2023 affecting Knewton alta, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 13, 2023, 03:51 PM UTC
We apologize, but the assessment engine of Knewton Alta is currently experiencing an issue. We are working to resolve this issue as quickly as possible. Please Note: All other functionality in Alta is not impacted at this time.
- identified Dec 13, 2023, 04:29 PM UTC
We apologize, but the assessment engine of Knewton Alta is currently experiencing an issue. Our partners at Learnosity are working to resolve this issue as quickly as possible. Please Note: All other functionality in Alta is not impacted at this time.
- identified Dec 13, 2023, 05:04 PM UTC
We apologize, but the assessment engine of Knewton Alta is currently experiencing an issue. Our partners at Learnosity are working to resolve this issue as quickly as possible. Please Note: All other functionality in Alta is not impacted at this time.
- identified Dec 13, 2023, 05:58 PM UTC
We apologize, but the assessment engine of Knewton Alta is currently experiencing an issue. Our partners at Learnosity have identified a possible cause for the current incident and are working to resolve this issue as quickly as possible. Please Note: All other functionality in Alta is not impacted at this time.
- monitoring Dec 13, 2023, 06:31 PM UTC
Our partners at Learnosity have verified the cause of the current incident and recovery of services is in progress.
- monitoring Dec 13, 2023, 06:43 PM UTC
We apologize for the issues with the assessment engine of Knewton Alta. Our partners at Learnosity have identified and corrected the root issue. All services should now be restored. We will continue to monitor for a period before resolving the incident.
- resolved Dec 13, 2023, 07:44 PM UTC
We are pleased to report that the previous issues Knewton Alta was experiencing have been resolved. We apologize for any inconvenience you may have experienced as a result. If you need any technical assistance please reach out to our Technical Support team.