Whispir experienced a minor incident on June 25, 2026 affecting SMS, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 09:34 AM UTC
We are currently investigating an issue affecting SMS message delivery within the AP1 instance, specifically impacting traffic routed towards Singapore. Customers may experience delays or intermittent failures in SMS delivery. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. If you have any questions or require further assistance, please don’t hesitate to contact our support team at [email protected].
- investigating Jun 25, 2026, 10:20 AM UTC
We’re pleased to share that the recent message delivery issue has now been fully resolved. All services are operating normally, and no further impact is expected. Our team is continuing to investigate the underlying cause to ensure this does not occur again. Once the full investigation is completed, we will provide a detailed incident report for your reference. Thank you for your patience and understanding. If you experience any additional issues, please don’t hesitate to contact our support team at [email protected].
- resolved Jun 25, 2026, 10:20 AM UTC
This incident has been resolved.