When I Work Outage History

When I Work is up right now

Pingoru has recorded 50 incidents for When I Work: 0 in the last 12 months and 0 in the last 90 days.

Source: status.wheniwork.com

50incidents recorded
0last 12 months
0last 90 days
–typical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking When I Work in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 522 (0%)

Incidents, newest first

Notice October 20, 2025 AWS Incident 22h 50m Web App, API, Login, Website and 1 more

Started Oct 20, 2025, 12:49 PM UTC· resolved Oct 21, 2025, 11:39 AM UTC

  1. monitoring Oct 20, 2025, 12:49 PM UTC

    We are currently monitoring our app after being impacted by the AWS incident. We will provide another update as the incident is resolved. If you have questions, please reach out to our Care team.

  2. monitoring Oct 20, 2025, 06:58 PM UTC

    Our team is still monitoring our app after being impacted by the ongoing AWS incident. If you are having any issues, please reach out to our Care team for assistance.

  3. monitoring Oct 20, 2025, 11:07 PM UTC

    Our team continues to monitor the performance of our app as AWS works to fully resolve their incident.

  4. resolved Oct 21, 2025, 11:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 23, 2025 Performance Issue 16d 23h Web App, API, Login, Website

Started May 23, 2025, 03:58 PM UTC· resolved Jun 09, 2025, 03:01 PM UTC

  1. investigating May 23, 2025, 03:58 PM UTC

    We are aware of issues impacting the app and are investigating further. We will provide an update here as soon as we have additional information.

  2. monitoring May 23, 2025, 09:59 PM UTC

    We continue to see improvements from the fixes we have implemented and are continuing to monitor.

  3. investigating May 24, 2025, 02:34 AM UTC

    We are aware of issues impacting the app and are investigating further.

  4. monitoring May 24, 2025, 03:46 AM UTC

    A fix has been implemented and we continue to monitor.

  5. investigating May 24, 2025, 01:17 PM UTC

    We are experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We are investigating the root cause of the inconsistent app performance.

  6. investigating May 24, 2025, 10:27 PM UTC

    We are still experiencing intermittent performance issues with logging in, creating/publishing shifts, time off requests, and clocking in/out. We will provide more updates when we have them.

  7. investigating May 25, 2025, 01:15 PM UTC

    We are seeing improvements with the intermittent performance issues and continue to investigate.

  8. investigating May 25, 2025, 10:08 PM UTC

    We are still seeing improvements with the intermittent performance issues and continue to keep a close eye.

  9. investigating May 26, 2025, 01:15 PM UTC

    We continue to see improvements with the intermittent performance issues. If you are experiencing an issue, please contact our Care team for further troubleshooting.

  10. investigating May 27, 2025, 01:15 PM UTC

    We continue to see improvements. If you are experiencing an issue, please contact our Care team for further troubleshooting.

  11. investigating May 27, 2025, 10:09 PM UTC

    We continue to see improvements from our releases. If you are experiencing an issue with logging in or any other unintended behavior, please contact our Care team for further troubleshooting.

  12. investigating May 28, 2025, 01:30 PM UTC

    Performance has improved for the majority of customers. If you are experiencing an issue, please get in touch with our Care team for further investigation.

  13. investigating May 28, 2025, 09:28 PM UTC

    Performance has improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

  14. investigating May 29, 2025, 01:53 PM UTC

    Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

  15. investigating May 29, 2025, 11:52 PM UTC

    Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

  16. investigating May 30, 2025, 09:00 PM UTC

    Performance has improved. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need assistance, please reach out to our Care team.

  17. investigating Jun 02, 2025, 01:47 PM UTC

    Intermittent performance issues have improved for the majority of customers. If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team.

  18. investigating Jun 03, 2025, 07:48 PM UTC

    If you are experiencing an issue with logging in or loading, retry the action a few minutes later. If you need further assistance, please reach out to our Care team for further investigation.

  19. monitoring Jun 06, 2025, 01:40 PM UTC

    We have released multiple fixes to address performance issues, including upgrading our Database Services. We are monitoring the results.

  20. resolved Jun 09, 2025, 03:01 PM UTC

    The performance issues that some accounts were experiencing have been resolved. We appreciate your patience and understanding as we worked on this.

Read the full incident report →

Notice May 19, 2025 Performance/Loading Issue 1h 59m Web App, Login

Started May 19, 2025, 02:47 PM UTC· resolved May 19, 2025, 04:47 PM UTC

  1. investigating May 19, 2025, 02:47 PM UTC

    We are currently investigating issues with logging into the app and loading. We will have an update soon.

  2. identified May 19, 2025, 03:30 PM UTC

    We have identified the issue impacting loading performance and showing totals across the app and are working on a resolution.

  3. monitoring May 19, 2025, 03:56 PM UTC

    A fix has been implemented, and we are monitoring the results to ensure it is working as intended. We will provide an update when the issue is resolved.

  4. monitoring May 19, 2025, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 19, 2025, 04:47 PM UTC

    The issue regarding loading performance and hour totals across the app have been resolved.

Read the full incident report →

Major May 13, 2025 Partial Web Outage 2h 30m Web App

Started May 13, 2025, 07:27 PM UTC· resolved May 13, 2025, 09:58 PM UTC

  1. investigating May 13, 2025, 07:27 PM UTC

    We are seeing service level degradation for users using Safari. This is actively being worked on, and we will update you here when we have more information.

  2. identified May 13, 2025, 08:20 PM UTC

    We have identified the issue causing service level degradation for Safari users, and are working on determining a fix. We will update you here once more information is available.

  3. monitoring May 13, 2025, 09:30 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved May 13, 2025, 09:58 PM UTC

    The incident has been resolved. Thank you for your patience.

Read the full incident report →

Notice May 12, 2025 Login Issue 12m Web App, Login

Started May 12, 2025, 06:41 PM UTC· resolved May 12, 2025, 06:54 PM UTC

  1. investigating May 12, 2025, 06:42 PM UTC

    We are investigating an issue impacting the ability to log into When I Work.

  2. monitoring May 12, 2025, 06:45 PM UTC

    We identified the source of the issue and deployed a fix. We are now monitoring to ensure its success.

  3. resolved May 12, 2025, 06:54 PM UTC

    This incident has been resolved. We apologize for the inconvenience.

Read the full incident report →

Minor April 18, 2025 SMS notification services are currently degraded or unavailable for some users 4h 1m Web App

Started Apr 18, 2025, 04:56 PM UTC· resolved Apr 18, 2025, 08:58 PM UTC

  1. identified Apr 18, 2025, 04:56 PM UTC

    We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.

  2. monitoring Apr 18, 2025, 08:11 PM UTC

    We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.

  3. resolved Apr 18, 2025, 08:58 PM UTC

    We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

Read the full incident report →

Critical April 17, 2025 WorkChat service is currently degraded or unavailable for some users 1h 49m Workchat

Started Apr 17, 2025, 09:03 PM UTC· resolved Apr 17, 2025, 10:53 PM UTC

  1. identified Apr 17, 2025, 09:03 PM UTC

    We are aware of an issue from an upstream provider that is impacting WorkChat service on all platforms.

  2. identified Apr 17, 2025, 10:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 17, 2025, 10:34 PM UTC

    A fix has been implemented by our upstream provider and we are monitoring to ensure that it has been resolved.

  4. resolved Apr 17, 2025, 10:53 PM UTC

    We have confirmed the issue is no longer present. WorkChat is now operational.

Read the full incident report →