Whatnot incident

[Identified] Canada Post label generation is unavailable

Major Resolved View vendor source →

Whatnot experienced a major incident on December 23, 2025 affecting Ship, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 07:21 PM UTC
Resolved
Dec 25, 2025, 06:10 AM UTC
Duration
1d 10h
Detected by Pingoru
Dec 23, 2025, 07:21 PM UTC

Affected components

Ship

Update timeline

  1. identified Dec 23, 2025, 07:21 PM UTC

    We are aware of an issue impacting label generation operations for Canada Post. Currently, Canada Post's API is experiencing an outage. We are monitoring the situation.

  2. monitoring Dec 24, 2025, 02:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Dec 24, 2025, 02:47 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Dec 24, 2025, 02:47 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Dec 25, 2025, 12:55 PM UTC

    This incident has been resolved.