WeVideo experienced a critical incident on September 7, 2023 affecting API and Website and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2023, 02:57 PM UTC
We are currently investigating this issue.
- investigating Sep 07, 2023, 02:58 PM UTC
We are continuing to investigate this issue.
- investigating Sep 07, 2023, 03:03 PM UTC
We have identified the issue and working on a solution.
- investigating Sep 07, 2023, 03:25 PM UTC
Update deployed, we're gradually restoring all components and services. Partial outages or degraded performance will still be noticeable until they are fully restored.
- investigating Sep 07, 2023, 03:35 PM UTC
Website is currently working, but the components and services, including API and web app are still experiencing issues.
- investigating Sep 07, 2023, 04:05 PM UTC
New update deployed. We're seeing a partial restore of components and services and currently running a full health check.
- monitoring Sep 07, 2023, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2023, 04:19 PM UTC
This incident has been resolved.