WeVideo experienced a minor incident on September 13, 2023 affecting Website, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2023, 02:39 PM UTC
We are currently investigating this issue.
- identified Sep 13, 2023, 02:45 PM UTC
Temporary workaround in place, restored an older version of the site, until the main version is up.
- monitoring Sep 13, 2023, 03:17 PM UTC
A temporary fix has been implemented and we're monitoring the results, while working on a permanent fix.
- monitoring Sep 13, 2023, 06:26 PM UTC
We’re waiting for updates from a third party provider, and still monitoring the situation
- monitoring Sep 13, 2023, 07:39 PM UTC
We’re still waiting for updates from a third party provider, and monitoring the situation. All customers should be able to use our services with the temporary solution that is in place.
- monitoring Sep 13, 2023, 08:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2023, 12:28 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2023, 05:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2023, 08:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 15, 2023, 06:41 AM UTC
The third party provider has identified and resolved the underlying issue. Website is fully operational.