WeVideo experienced a minor incident on December 12, 2023 affecting Website, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 12, 2023, 08:43 PM UTC
Main website is down, but the web applications are up and running. We're seeing issues with a third party provider. We've temporarily redirected all traffic to a backup website and are monitoring, while working with the provider on a permanent solution.
- monitoring Dec 12, 2023, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 12, 2023, 09:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 12, 2023, 09:45 PM UTC
While a big portion of the website is up, there are still broken links. We're in continuous contact with our third party provider to fully restore it as fast as possible.
- monitoring Dec 12, 2023, 11:44 PM UTC
Main website is down again due to more issues from our third party provider. We are working on a temporary workaround in the meantime.
- monitoring Dec 13, 2023, 12:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2023, 03:01 AM UTC
The current solution is holding, and we will follow up with the provider for a permanent solution