WeVideo incident

Application unresponsive

Critical Resolved View vendor source →

WeVideo experienced a critical incident on November 21, 2024 affecting API and Website and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 12:49 PM UTC
Resolved
Nov 21, 2024, 01:12 PM UTC
Duration
22m
Detected by Pingoru
Nov 21, 2024, 12:49 PM UTC

Affected components

APIWebsiteWeb appRendering service

Update timeline

  1. investigating Nov 21, 2024, 12:49 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 21, 2024, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2024, 01:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 21, 2024, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 21, 2024, 01:12 PM UTC

    This incident has been resolved.