WeTransfer incident

Wetransfer.com is currently experiencing failures on downloads, uploads and other services

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on September 23, 2022 affecting Website and Downloads and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2022, 09:56 AM UTC
Resolved
Sep 23, 2022, 04:31 PM UTC
Duration
6h 35m
Detected by Pingoru
Sep 23, 2022, 09:56 AM UTC

Affected components

WebsiteDownloadsUploadsEmailTransfer Mobile

Update timeline

  1. investigating Sep 23, 2022, 09:56 AM UTC

    We are currently investigating the issue

  2. investigating Sep 23, 2022, 09:57 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2022, 01:15 PM UTC

    We have identified the issue and are working on a solution

  4. identified Sep 23, 2022, 02:15 PM UTC

    We are in the process of rolling out a change which may improve our error rate. This might still be affecting uploads, downloads, emails and possibly other parts of our service.

  5. monitoring Sep 23, 2022, 03:24 PM UTC

    We have rolled out a fix and are currently monitoring, we are seeing improvements on our metrics

  6. resolved Sep 23, 2022, 04:31 PM UTC

    This incident has been resolved and our services are fully operational