WeTransfer incident

Wetransfer.com is currently experiencing degraded performance

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on October 18, 2022 affecting Website and Downloads and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 03:20 PM UTC
Resolved
Oct 18, 2022, 04:54 PM UTC
Duration
1h 34m
Detected by Pingoru
Oct 18, 2022, 03:20 PM UTC

Affected components

WebsiteDownloadsUploadsEmailTransfer Mobile

Update timeline

  1. investigating Oct 18, 2022, 03:20 PM UTC

    We are currently investigating some latency issues across the site. This could cause all of, or some of the site to load slowly, or not at all. We apologise for the inconvenience caused.

  2. monitoring Oct 18, 2022, 04:24 PM UTC

    We identified the cause and implemented a fix, this resulted in latency errors recovering and our services and features are resumed as operational. We're monitoring this situation.

  3. resolved Oct 18, 2022, 04:54 PM UTC

    This incident has been resolved, full functionality has been restored. Thank you for all of your patience throughout, we apologise for the inconvenience this may have caused.