WeTransfer incident

Downloads are failing in the US region

Major Resolved View vendor source →

WeTransfer experienced a major incident on January 21, 2023 affecting Website and Downloads and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2023, 06:32 PM UTC
Resolved
Jan 21, 2023, 07:37 PM UTC
Duration
1h 5m
Detected by Pingoru
Jan 21, 2023, 06:32 PM UTC

Affected components

WebsiteDownloadsTransfer Mobile

Update timeline

  1. investigating Jan 21, 2023, 06:32 PM UTC

    We are currently investigating an incident related to downloads failing in US regions. Previews for transfers may also be affected.

  2. investigating Jan 21, 2023, 06:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 21, 2023, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2023, 07:37 PM UTC

    This incident has been resolved.