WeTransfer incident

We are experiencing payment failures on some of our services such as Transfer mobile, Collect and Paper.

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on March 29, 2023 affecting Transfer Mobile, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 07:18 AM UTC
Resolved
Mar 29, 2023, 09:47 AM UTC
Duration
2h 28m
Detected by Pingoru
Mar 29, 2023, 07:18 AM UTC

Affected components

Transfer Mobile

Update timeline

  1. identified Mar 29, 2023, 07:18 AM UTC

    Our third-party payment provider is experiencing issues which are resulting in payment failures for renewals and transfer of payments on some of our products such as Transfer mobile, Collect and Paper. We will update as soon as we have more information.

  2. resolved Mar 29, 2023, 09:47 AM UTC

    This incident has been resolved.